REDUCE COMPLAINTS AND INCREASE CUSTOMER SATISFACTION
Collect feedback once your customers interact with you or receive a service.
MAP YOUR CUSTOMER JOURNEY
Identify the pleasure and pain points and score the efficiency of your services.
BENCHMARK YOUR PERFORMANCE AGAINST OTHERS USING NET PROMOTER SCORE (NPS)
Understand what your promoters love most about you... and what your detractors hate most!
ANNUAL REGULATORY SURVEYS
Conduct annual surveys prescribed by industry standards, including Tenant Satisfaction Measures (TSMs)
UNDERSTAND YOUR CUSTOMERS' EXPECTATIONS
Are you focusing on the right things? Measure expectations and how your customers' perceive your performance.
If you are looking to start your customer insight or Voice of the Customer (VOC) programme.
Lean Insight was created to help businesses to understand their customers' wants and needs, to help them improve and save money.
Having set up several customer insight programmes within housing associations, repairs and maintenance companies and private lettings firms, we decided to follow our passion and create our own agency. We learnt that most customers don't tell you what they truly think unless you can provide anonymity and offer something in return for their effort. We offer you a tailored solution that works for your business, by inviting your customers to participate in a meaningful and engaging way - by telephone, SMS and email.
Our services range from a one-off survey, giving you clear performance measures and actionable customer insights, to helping you embed a customer-centric culture by developing your own customer insight programme.
Feel free to get in touch for a chat without any obligation.