IMPROVE SERVICE DELIVERY

Improve services including repairs, voids, complaint handling, and lettings services by developing performance monitoring, increasing understanding and developing Lean Six Sigma practices to reduce waste, boost efficiency, and deliver better value for money.

INCREASE TENANT SATISFACTION

Implement data-driven strategies to better understand the tenant experience. Deep dive into your Tenant Satisfaction Measures (TSMs) and build a greater picture of the Voice of the Customer (VOC), by leveraging the data held from multiple sources to identify and address root causes of dissatisfaction.

MODERNISE YOUR DATA

Create a single-source of truth, with clean data, and migrate to a digital-first culture, preparing datasets and laying the foundations for artificial intelligence (AI) and predictive modelling.

DATA HEALTH-CHECKS

Gain a clear, independent assessment of the quality and cleanliness of your organisational data. Highlight gaps in accuracy, consistency, and completeness, offering practical recommendations and ongoing monitoring for improvement.

MICROSOFT POWER BI SPECIALISTS

Develop tailored reporting suites and to help visualise your data to support decision making and provide greater insight.

REGULATOR OF SOCIAL HOUSING RETURNS

Support in compiling regulatory returns for submission to NROSH+ including the Tenant Satisfaction Measures (TSM), and Fire Safety Remediation Survey (FRS).

TALK TO US ABOUT HOW WE CAN HELP

Produce robust and trusted performance reporting to Boards, leadership teams, management and wider organisations.

Creation of bespoke and engaging data strategies.

DRIVE RECOMENDATIONS AND INCREASE LOYALTY

Create a bespoke customer survey to measure their loyalty using a Net Promoter Score (NPS) surveys and gain vital understanding of whether your customers love you, loathe you or they sit on the fence. Develop a tailored action plan to make meaningful difference to your customers.

INCREASE CUSTOMER SATISFACTION

Recognise your team when it goes well, and solve complaints before they're made by implementing a transactional customer satisfaction (CSAT) programme. Gain real-time insight into how well you're doing and adjust to delight your customers. 

PRIORITISE WHAT MATTERS MOST

Understand what's most important to your customers with customer expectations research. This two-part survey identifies what customers really expects from your services and how well your meeting their expectations.

DEEP-DIVE BUSINESS ANALYSIS 

Do you know who your most efficient team member is? Are you spending more than you should be? Does productivity need to increase? We can support leaders with a deep-dive analysis into your business' performance and provide ongoing reporting.

MICROSOFT POWER BI SPECIALISTS

Power BI is an interactive data visualisation tool that brings data to life and reveals the stories behind the numbers via live dashboards, interactive reports, charts, mapping, and more. Develop tailored reporting suites and to help visualise your data.

TALK TO US ABOUT HOW WE CAN HELP

Produce robust and trusted performance reporting to Boards, leadership teams, management and wider organisations.

Creation of bespoke and engaging data strategies.