Lean Insight was founded to help businesses improve customer satisfaction, increase loyalty, gain a clearer understanding of their performance, and reduce costly, wasteful activities.
By taking a data-led approach and drawing on experience across diverse markets, including FTSE 100 companies, SMEs and the housing sector, Lean Insight helps organisations focus on what truly matters and supports better decision-making.
Our success is built on the success of our partners. We work closely together to gather robust insights, understanding their needs, expectations and the points of friction they face. We then turn that insight into meaningful, actionable recommendations using continuous improvement principles from systems thinking and Lean Six Sigma.
We also support our partners in measuring and analysing their key performance indicators, designing and deploying bespoke Power BI dashboards to visualise the customer data that matters most.
Whether you’re looking for expert advice or want to explore how we can support your journey to becoming a more customer-centric organisation, we’d love to hear from you.
Contact us at info@leaninsight.co.uk